Appliance Repair joins our supported verticals
Fifth industry, same playbook: weekend emergency calls, same-day dispatch, warranty tracking. Fits the Frontline + Dispatcher + Closer stack with zero product changes.
We're adding Appliance Repair to our supported verticals. A small cluster of washer/dryer/fridge repair shops have been piloting Mosco since January. The workflow matches HVAC almost exactly — emergency calls at weekends, same-day dispatch pressure, per-unit warranty records — so the product needed zero changes.
What's different
Parts-on-truck awareness matters more than in HVAC. A Whirlpool control board isn't interchangeable with a Samsung one, and a wrong-parts tech trip kills margin. We've wired Dispatcher to filter available techs by stocked parts for the specific model — cuts second-trip rate close to zero.
Next up
When Warranty Tracker ships in Q4, we'll likely promote Appliance Repair from a supported vertical to a primary marketing-push vertical. Warranty expiry alerts and extended-coverage upsells map onto an appliance business better than almost any other service shop — lots of manufacturers, lots of expiry windows, high repeat-business value.