Cool Doc HVAC recovered $22,400 in 90 days
Florida HVAC shop, four techs, losing 30 after-hours calls a month. Mike wired Mosco into Housecall Pro on a Tuesday — first emergency booking came in at 2:14 AM Wednesday.
Before Mosco, Cool Doc HVAC in Tampa lost roughly thirty after-hours emergency calls a month. Voicemail, then a callback the next day — usually too late. By the time owner Mike T. returned the call, the homeowner had already booked with whichever shop answered at 11 PM.
The setup
Twelve minutes of setup: we forwarded Cool Doc's existing number into Twilio, pointed it at Frontline, connected Housecall Pro with a read/write token, and loaded Mike's pricing and service areas. Done by lunch.
The first week
Frontline booked its first emergency call at 2:14 AM the night after go-live: a burst water heater in a rental unit. The AI walked the caller through the diagnostic, checked tech availability in Housecall Pro, dispatched Marcus (on-call tech), and sent a confirmation SMS. Mike read about it over breakfast.
“We were losing thirty calls a month. The AI answered every one — and my wife finally stopped waking up at 2 AM.”
The 90-day numbers
Based on Cool Doc's own QuickBooks and Housecall Pro reports — not Mosco-side metrics.
- After-hours calls: from voicemail to answered in 28 seconds.
- Missed calls per month: ~30 → 2 (both escalated to human).
- Maintenance plan sign-up rate: 8% → 22% of completed services.
- Net revenue recovered: +$22,400 over 90 days vs. $891 plan cost ($297/mo × 3).
Projected range for similar shops runs $8k–$24k per month. Cool Doc's number is above the middle — Florida after-hours volume is higher than most markets. Your mileage depends on call volume, average ticket, and how many of those 2 AM callers are really ready to buy.