Meta, WhatsApp & Social Media

Connect Meta platforms (Facebook, Instagram, WhatsApp) to handle customer messages from social media with your AI agents.

1. Go to Connections > Meta

2. Click Connect and sign in with your Facebook account

3. Select which Pages and Instagram accounts to link

4. Messages from Messenger and Instagram DMs flow into the Inbox

5. AI agents respond automatically on these channels

WhatsApp uses Embedded Signup:

1. Go to Connections > WhatsApp

2. Complete the inline signup form

3. Verify your business phone number

4. WhatsApp messages appear in the Inbox

5. AI agents can send and receive WhatsApp messages

Supports text, images, and document sharing.

Track Facebook and Instagram ad performance:

- Lead volume from Meta ads

- Cost per lead

- Ad campaign ROI

- Attribution to pipeline deals