Knowledge Manager Agent

The Knowledge Manager automatically learns from your team's conversations and customer interactions. It detects knowledge gaps, suggests new articles, and keeps your AI team's training data fresh.

1. Monitors all conversations across channels

2. Identifies questions your AI couldn't answer confidently

3. Flags these as 'knowledge gaps'

4. Suggests new knowledge base entries

5. Auto-parses uploaded PDFs and documents

6. Cross-syncs knowledge across all agents

Each knowledge base card shows a gap count (e.g., '3 gaps detected'). Click to see what questions came up that your KB doesn't cover. You can:

- Write a new entry manually

- Let the Knowledge Manager draft one from conversation context

- Dismiss if not relevant