AI Agents Overview

Mosco's AI agents are specialized AI workers that handle different parts of your business. Each agent has a specific role, its own knowledge base, and can operate across multiple channels (phone, SMS, chat, email, social media).

The central brain that routes tasks to the right specialist agent. It decides which agent handles each conversation based on context, intent, and conversation history. You configure MOSCO's routing rules in the Agent workspace.

- Frontline Agent: First point of contact. Answers calls, qualifies leads, books appointments. Trained on your FAQ and pricing.

- Dispatcher Agent: Routes jobs to technicians, manages scheduling conflicts, handles emergency dispatch.

- Growth Agent: Outbound marketing. Sends follow-ups, reactivation campaigns, review requests.

- Knowledge Manager: Automatically learns from conversations, detects knowledge gaps, and suggests training content.

Each agent has a dedicated workspace where you can:

- Edit the agent's system prompt

- Test conversations with the built-in simulator

- Review conversation history and reasoning

- Manage tools (what actions the agent can take)

- View performance metrics

Agents can operate on:

- Phone (inbound + outbound via Twilio)

- SMS

- WhatsApp Business

- Instagram DMs

- Facebook Messenger

- Google Business Messages

- Yelp messages

- Email

- Telegram

- Web chat (embeddable widget)